{"id":89084,"date":"2020-01-24T08:43:05","date_gmt":"2020-01-24T16:43:05","guid":{"rendered":"https:\/\/www.myoutdesk.com\/?page_id=89084"},"modified":"2025-03-18T14:45:50","modified_gmt":"2025-03-18T21:45:50","slug":"customer-service-virtual-assistant","status":"publish","type":"page","link":"https:\/\/www.myoutdesk.com\/services\/customer-service-virtual-assistant\/","title":{"rendered":"Customer Service Outsourcing"},"content":{"rendered":"\n
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HIRE A QUALIFIED<\/p>\n\n\n\n

Customer Service Virtual Assistant<\/h1>\n\n\n\n

Increase customer retention & reduce turnaround time on customer service & support tasks with customer service VA from MyOutDesk.<\/p>\n\n\n

\n\nBook a strategy call<\/a>\n\n<\/div><\/div>\n\n\n
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Grow Your Business With 24\/7 Customer Service & Support<\/h2>\n\n\n

In business, the more successful you become, the more current & prospective customers you have to support. If you\u2019re not careful, your ability to take & respond to all these inquiries can become a bottleneck that slows your growth and leads to a poor customer experience\u2014which can lead to bad reviews & increased churn.<\/p>\n\n\n\n

A customer service virtual assistant is a remote employee that handles client communication, trouble ticket management, live chat and email communication and administrative support.<\/strong> From a single VA to department level staffing, our virtual assistants can work within B2B or B2C businesses to provide customer service & support \u2013 allowing you to handle as many inquiries as required without letting staffing concerns distract you from your core mission.<\/p>\n\n\n\n

At MyOutDesk, we specialize in working with organizations in all stages of the business lifecycle, and we\u2019ve seen firsthand how being short handed in customer service & support can hold you back. That\u2019s why we take pride in delivering the highest quality virtual assistants to handle your customer service tasks, letting you rapidly scale to meet demand.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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What A Customer Service
Virtual Assistant Can Do For You<\/h2>\n\n\n\n
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Customer Support & Communication<\/div>\n\n\n\n
Ticket Management<\/div>\n\n\n\n
Customer Feedback Management<\/div>\n\n\n\n
Administrative Support<\/div>\n\n\n\n
Schedule Management<\/div>\n<\/div>\n\n\n\n
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\ncustomer-support<\/title> <\/path> <\/g><\/svg><\/span>\n\n\n\n

Customer Support & Communication<\/strong><\/h3>\n<\/div>\n\n\n\n
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  • \n <\/path>\n<\/svg>\n<\/span>Provide solutions to customer queries and respond to inquiries about products, processes, & warranties, and more<\/span><\/li>\n\n\n\n
  • \n <\/path>\n<\/svg>\n<\/span>Effectively function as a communications liaison and go-between to ensure that customer communications are rapidly responded to and escalated to the correct stakeholder<\/span><\/li>\n\n\n\n
  • \n <\/path>\n<\/svg>\n<\/span>Communicate with customers via email, live chat support, SMS and phone communications through online phone systems or VoIP<\/span><\/li>\n<\/ul>\n<\/div>\n\n\n\n
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    \narchive-file-check<\/title> <\/path> <\/path> <\/path> <\/g><\/svg><\/span>\n\n\n\n

    Ticket Management<\/h3>\n<\/div>\n\n\n\n
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    • \n <\/path>\n<\/svg>\n<\/span>Create, update, escalate and\/or resolve trouble tickets in your CRM for customer-related issues<\/span><\/li>\n\n\n\n
    • \n <\/path>\n<\/svg>\n<\/span>Work with the appropriate staff on your team to ensure prompt response, expedite successful resolution & ensure customer satisfaction<\/span><\/li>\n<\/ul>\n<\/div>\n\n\n\n
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      Customer Feedback Management<\/h3>\n<\/div>\n\n\n\n
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      • \n <\/path>\n<\/svg>\n<\/span>Collect customer feedback via targeted surveys and other feedback initiatives<\/span><\/li>\n\n\n\n
      • \n <\/path>\n<\/svg>\n<\/span>Monitor feedback and reviews from customers on social media platforms and review sites<\/span><\/li>\n<\/ul>\n<\/div>\n\n\n\n
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        \nfolder-settings<\/title> <\/path> <\/path> <\/g><\/svg><\/span>\n\n\n\n

        Administrative Support<\/h3>\n<\/div>\n\n\n\n
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        • \n <\/path>\n<\/svg>\n<\/span>Screen incoming calls & emails, manage calendars, run reports, update CRM<\/span><\/li>\n\n\n\n
        • \n <\/path>\n<\/svg>\n<\/span>Assist with customer training & education, issue resolution & prompt customer response<\/span><\/li>\n<\/ul>\n<\/div>\n\n\n\n
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          Schedule Management<\/h3>\n<\/div>\n\n\n\n
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          • \n <\/path>\n<\/svg>\n<\/span>Manage scheduling for customer installations, upgrades, start and\/or end dates for account services, and upcoming escalation calls as required. <\/span><\/li>\n\n\n\n
          • \n <\/path>\n<\/svg>\n<\/span>Assist in maintaining internal schedule to keep customer service on track<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n